1. We respect your privacy
1.1. Toptyres Australia Pty Ltd respects your right to privacy and is committed to safeguarding your privacy information. We adhere to the Australian Privacy Principles established by the Privacy Act 1988(Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Toptyres Australia Pty Ltd will only collect personal information that are relevant to the purpose of providing a product or services, and ongoing management of customer relations.
2.2. You may provide basic information such as your date of birth, name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to promotions, provide financial or bank account information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
2.4. Toptyres Australia Pty Ltd will not collect sensitive information about unless is reasonably necessary and without your consents.
3. How we collect your personal information
4. Use of your personal information
4.1. Your personal information may also be used to conduct credit checks with credit reporting agencies if you decide to purchase any our products. You can at any time decide to terminate any further communications. No personal information collected at Toptyres Australia is transferred or sold to third parties for the use of direct marketing.
4.2. Toptyres Australia Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.3. Toptyres Australia Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
4.4. From time to time we may send you offer of products and services or special promotions, if you have consented to receiving such communications. If you do not wish to receive these offers, you may notify us at any time and we will not send such offers to you in the future.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, dealers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our products and services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Toptyres Australia Pty Ltd, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between branches located in Australia. Toptyres Australia Pty Ltd will not transfer personal information to a recipient in a foreign country.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1. Toptyres Australia Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to and correction of your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like to correct the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Government related identifiers
8.1. Toptyres Australia Pty Ltd will not use and disclose a customer’s Government related identifier unless:
8.1.1. the use or disclosure of the identifier is reasonably necessary for the company to verify the identify for the purpose of the organisation’s activities or function;
8.1.2. the use or disclosure of the identifier is reasonably necessary for the company to fulfil its obligations to an agency or state or territory authority;
8.1.3. the use or disclosure of the identifier is required or authorised by or under an Australian law or a court/tribunal order;
9. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box 953, Archerfield, QLD 4108 or email to email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.